Frequently Asked Questions

How can I be sure I am buying a genuine Whytes watch?

You can be sure you are buying a genuine Whytes watch if you follow these steps:
Buy a Whytes watch only from an authorised Whytes Watch retailer or online at the Whytes Watch store who will give you the warranty card, duly completed with the serial number (as also shown on the back of the watch if there is one), the watch name and the retailer's full name and address.

 

Can I become a licensed reseller of Whytes Watches? 

Yes, you can contact us directly if you are a shop or store owner who would like to resell our watches in your store or boutique.   Email: info@whyteswatches.ca

 

How do I wind the movement of my mechanical watch? 

The Whytes mechanical watches do not require winding, simply enjoying the wearing of the watch will automatically wind it. However, should you feel the need to wind the watch manually then, with the crown fully depressed, turn the crown/stem approximately 20 full rotations in a clockwise direction to wind the movement to a point where the automatic movement will take over as you wear it. Please note that we do not recommend fully winding the watch manually. Manual over winding your watch can damage the movement.   If thewatch is one of our wonderful Quartz driven watches you will not need to wind the watch as it is battery driven. The battery should last 3-4 years with normal use.

 

What should I do to ensure that my watch continues to provide excellent service for many years?

  • Magnetic fields: we recommend that you avoid exposing it to powerful magnetic fields such as: loudspeakers, refrigerators, certain handbag clasps, I-pad cases etc.

  • Bathing in the sea: always rinse your watch with warm water afterwards. Please note: we recommend that you have the water resistance of your watch checked reguarly by an authorised Service Center.

  • Avoid Shocks: whether thermal or other.

  • Crown: screw it down carefully to ensure that no water enters the mechanism.  do not over tighten.

  • Cleaning: for metal bracelets and for all water-resistant cases use a toothbrush with soapy water and a soft cloth for drying.

  • Chemical products: avoid direct contact with solvents, detergents, perfumes, cosmetic products etc., since they may damage the bracelet, the case or the gaskets.

  • Temperatures: avoid extreme temperatures (above 60C, or 140F, below 0C, or 32F) or extreme temperature changes.

 

What are the service intervals for a Whytes Mechnical Watch?

Whytes Watches, like any high-precision instrument needs to be serviced regularly in order to work perfectly. Whytes cannot indicate the intervals for such work, given the fact that it depends entirely on the model, the climate and the care taken by the watch's owner. As a general rule, 3 to 4 years is recommended, depending on the use of the watch.

 

How do I set the time on my new watch? 

See the instructions for your watch.

 

How do I set the date? 

See the instructions for your watch.

 

What type of accuracy should I expect from my mechanical watch?

The movements in mechanical watches differ from movement to movement.  Occasionally, an inexpensive watch will run perfectly from day one and a very expensive chronometer will need to be adjusted over and over again. But a good rule of thumb, is a freshly lubricated or a brand new mechanical watch should run about “+/-” 10-15 seconds per day and a certified chronometer -2+8 seconds per day. Many factors can affect this rate, for example, how active or inactive a person is during the day, what position the watch is in most of the day, how rough the owner is by subjecting the watch to extreme shocks or jolts, and when was the watch serviced last (for a Whytes watch that should be done every 3-5 years).  The Quartz watches in our range offer more accurate timing due to the nature of the quartz movements. You can expect accurcy of up to 20sec per year.

 

Should I service the movement of my mechanical watch? 

Whytes use mechanical movements in many of our watches, which means that the watch is keeping accurate time through the movement of gears and other parts. On occasion, these parts will require servicing to ensure that correct functioning of the watch is maintained. Whytes recommend having your watch serviced at least every three years by a competent watch engineer or Jeweller. Most jewellers have professionally trained personnel who are qualified to service the movement in our watches.

 

What is done when servicing a mechanical watch?

Typically, the movement is removed from the case and completely disassembled. Then the movement will normally go through a cleaning process. The movement is then reassembled, precisely lubricated, timed and tested for factory specified accuracy. Next the case is refinished according to factory standards. Finally, all of the seals, crown, pushers etc. are replaced with new replacement parts to guaranty specified water resistant standards. The case is pressure tested at this time. Once the movement is installed the watch will begin the quality control process that will check for timing accuracy, power reserve and visual aesthetics.

 

Is my Venturer watch waterproof and can I swim with it on? 

Whytes watches are water resistant taccording to the standrad ratings, however, these ratings are not an efficient means to measure how waterproof a watch is. A watch that is 10ATM waterproof can supposedly go to a depth of 100m under water. However, the ATM rating is a measure of 'pressure' and not depth. For example, a shower will exert a pressure of 5-7 ATM on a watch. Swimming, as you puch throygh the water will exert a pressure of over 5ATM. Therefore we recommend that you wear your Venturer watch fo swimming or working with water or in the rain but do not attempt to dive with it.  It is recommended that you have your watch water resistance tested reguarly.

 

What is the best way to clean my mechanical watch?  

It is highly recommended that you use a watch cleaning cloth to clean the watch whenever necessary. Use the cloth to gently remove any dust or dirt from the case and then gently polish. We do not recommend using any chemical based cleaner on the watch.

 

My one-year warranty is over but I'm having an issue, can you help? 

Whytes continue to support the watch for the entirety of its existence. Whytes warranty our movements for one year but are happy to work with our valued customers to ensure that the watch owning experience is a positive one. Should you require our support then please send an email to support@whyteswatches.ca  where we would be please to offer our assistance at a reasonable cost.

 

© 2015 by Whytes Watches. - Take Your Time